SHIPPING POLICY
Shipping is free within the U.S. with the exception of Alaska, Hawaii, and the U.S. territories. Shipping will not be free if you decide to return the product. Please allow 1-2 business days for us to process your order and ship. You will receive an email notifying you of your order shipment and tracking number. If you do not see the email, please check your spam/junk folder.
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***NOTE: Due to the Coronavirus pandemic and limited staff, shipping & processing order times may take longer.
RETURN POLICY
Returns are accepted within 30 days of the date the product was shipped so long as it is in new or unused condition. The buyer will be responsible for all return shipping costs. The shipping/handling costs we incurred in initially shipping the item will also be deducted from the buyer. We reserve the right to refuse any return if the returned product is damaged, missing parts, or shows excessive signs of use. In such cases, the item will be returned to you and you will be responsible for all return shipping expenses.
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Returns should be sent to :
Lumicon Inc.
4321 Ingot St.
Fremont, CA 94538, USA
Please make sure that your name is clearly listed somewhere on the inside or outside of the shipping box.
PAYMENT METHOD
We accept PayPal and major credit cards (Visa, MasterCard, American Express, and Discover).
WHOLESALE INQUIRIES
Please contact us at sales@lumiconinc.com to learn more about our wholesale policies.